DO YOU HAVE TO DEAL WITH ANY OF THE FOLLOWING PROBLEMS?

  • You have unidentified issues with your customer retention.

  • You are currently understaffed and don't have a dedicated customer success manager.

  • There's no budget allocated yet to hire a full-time customer success manager, but you nonetheless have customers to take care of.

  • You are an early stage startup and have to build a completely new customer success organization from scratch.

  • You want to optimize your current customer success organization for better performance.

If you've answered 'YES' to any of these problems, then these could lead to an unbelievably high churn rate and cause 'Leakage.' Not to mention the high probability of losing several thousands of dollars in marketing costs, missed up-selling opportunities, and lower LCV.

 
customer_success_manager_san_francisco

THE GAME HAS CHANGED

In the early days of SaaS (software as a service), growing FAST was everything.

People dumped truckloads of money into acquiring new customers, and as a result, their businesses turned into unicorns right before their eyes.

It was a simpler time - during which all it took to succeed was to get more customers.

However, time’s are changing, and in 2019, focusing solely on customer acquisition - no matter how great - simply isn’t enough.

Unfortunately, even IF your product delivers, people need to feel pampered throughout their entire customer journey.

They need to feel like they’ve made the best decision of their lives. That's where my customer success skills and knowledge come into play.

Instead of typical consultants who only tell you high-level strategies and then bounce, I act like a trusted advisor to your customer success team and you. I'm not afraid of getting my hands dirty. In fact, I won’t stop until your customers fall in love with your brand & products.

 

HERE IS HOW I CAN HELP YOU

customer_success_manager_san_francisco
customer_success_manager_san_francisco
 
customer_success_manager_san_francisco

AFTER WORKING WITH ME, HERE’S WHAT YOU CAN EXPECT:

  • Significantly lower churn rate so you can generate more reliable recurring revenue and add millions of dollars in extra profits from renewals & expansion opportunities.

  • Develop easy on-boarding systems that help your customers fall in love with your product so you can start generating loyal brand apostles for life.

  • Help you discover what your customers REALLY feel about your product, and how to make it even more alluring (I have an uncanny ability to uncover if they’re unhappy!).

  • Create internal organizational bliss and a sense of ‘smell of victory’ in the air that everyone loves and that makes your team riled up to continue hustling.

  • Dazzle your investors with growth & retention numbers that will make them double-check the reports to see if these are correct.

 

WHAT MY CLIENTS SAY

 

WHETHER YOU’D LIKE TO:

  • Unlock a steady stream of monthly-recurring revenue.

  • Secure the next round of funding by impressing investors with amazing numbers.

  • Make sure you keep your initial momentum going.

I'm the right person for the job.

customer_success_manager_san_francisco
 

A quick (and unusual) side note: I’m selective when it comes to my clients.

In order to provide you with the best service possible, I only work with a very limited number of selected SaaS startups at any given time.

I’ve seen the most success with businesses that have a bias towards taking action and trying new things.

If that sounds like you, then let’s have a chat to see if we’re a good fit for each other.