HERE IS HOW I CAN HELP YOU

I offer two service packages that I customize to your SaaS startup’s unique needs. Each service is goal- and value-oriented, and I am motivated to see real results in terms of exceeding goals, increased revenue, reduced churn, and an effective customer success program. I’m here to support you!

 
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Custom Success Staffing Support Package | **Most Popular**

This package is ideal for businesses that are understaffed, whether from hyper-growth, an employee leave of absence, or budget constraints that have prevented the hiring of a full-time customer success manager. Understaffing impacts business relationships with your customers, resulting in a loss of revenue and potential growth.

Goals for Your Business With This Package:

  • Increase customer retention through contract renewals, up-sells, and expansion

  • Build customer relationships while consistently promoting the value of your software tool

  • Meet or exceed KPIs, metrics, and team goals

Contact me for a free consultation today to learn how I can assist your team.


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Build Customer Success Program Package | Startups in Early-Stage

In this package, I help you build your entire customer success and support strategy from scratch. This is ideal for new startups without content or training material for customers (i.e., help center). It is also beneficial for companies who lack internal processes and procedures for their employees, which results in poor employee performance and silos and affects churn rates and contract renewal goals.

Goals for Your Business With This Package:

  • Empower customers to independently utilize product

  • Ensure product is 100 percent self-serve

  • Establish processes for customer management and optimizing content

  • Create an internal team wiki for future employee training

Contact me today for a free consultation to learn how the Build Customer Success Program Package will help you gain the footings you need to reach your goals.


Want to see how I’ve helped other companies AND their customers? Click below to read my client success stories.


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