Strategy. Planning. Execution.
Build Your Customer Success Program in 90 Days
We specialize in building the operational infrastructure and foundation needed to support business growth, satisfy investors and appeal to high-value customers.
Customer Success Consulting as a Service
Whether you are a new startup trying to raise additional funding rounds or a mature organization, Queen will work closely with you to identify your pain points, align your goals, and execute the plan. This service is project-based and tailored to your business needs and goals.
All services include:
audit of current operations
strategy, planning, and execution of the below services and programs
Customer Success Program
sales-to-cs handoff
customer onboarding
automation
CS software tool implementation
CS playbooks
1:many tech touch/low touch campaigns
customer/user training program development
customer success or customer support staff capacity planning, coaching, training, and hiring
and more depending on your business needs and goals
Customer Support
support processes including escalations and multi-channel support (i.e. Twitter, social media, etc.)
support software tool implementation
templates, tags, macros
knowledge base help center content
Private and Secure
VPN, strong WiFi, and wired internet access
Private home office setup with Mac work computer (or your preferred equipment)
Secure file sharing and password management
Pricing
Hourly rate or flat monthly rate
All payments are made to our registered business Queen J Consulting, Inc., so you save money on payroll, taxes, and benefits
Duration
Flexible contract (3 - 12 months)
Full-time or part-time depending on availability
The minimum contract length is 3 months. We can always renew and monitor the progress together to achieve the desired outcome
California based (PST time zone)
We only work with a few select clients throughout the year
Testimonials
"Queen was a true thought partner with me as the Elevate Security customer success team grew. Her expertise in customer success metrics, customer support, and many other topics helped establish the foundations of our Customer Success team. Queen is hardworking, empathetic, and process minded. I would strongly recommend her to companies looking to build out the Customer Success muscle at their company."
Megan Caldwell
VP of Customer Success, Elevate Security
