HERE IS HOW I CAN HELP YOU
I offer two service packages that I customize to your SaaS startup’s unique needs. Each service is goal- and value-oriented, and I am motivated to see real results in terms of exceeding goals, increased revenue, reduced churn, and an effective customer success program. I’m here to support you!
Custom Success Staffing Support Package | **Most Popular**
This package is ideal for businesses that are understaffed, whether from hyper-growth, an employee leave of absence, or budget constraints that have prevented the hiring of a full-time customer success manager. Understaffing impacts business relationships with your customers, resulting in a loss of revenue and potential growth.
Goals for Your Business With This Package:
Increase customer retention through contract renewals, up-sells, and expansion
Build customer relationships while consistently promoting the value of your software tool
Meet or exceed KPIs, metrics, and team goals
Contact me for a free consultation today to learn how I can assist your team.
Build Customer Success Program Package | Startups in Early-Stage
In this package, I help you build your entire customer success and support strategy from scratch. This is ideal for new startups without content or training material for customers (i.e., help center). It is also beneficial for companies who lack internal processes and procedures for their employees, which results in poor employee performance and silos and affects churn rates and contract renewal goals.
Goals for Your Business With This Package:
Empower customers to independently utilize product
Ensure product is 100 percent self-serve
Establish processes for customer management and optimizing content
Create an internal team wiki for future employee training
Contact me today for a free consultation to learn how the Build Customer Success Program Package will help you gain the footings you need to reach your goals.