Strategy. Planning. Execution.

I specialize in helping companies manage and execute programs, projects, and initiatives on time and within budget resulting in revenue growth, operational improvements, and business opportunities.

Your team may need someone skilled with specific niche experience or to support a sizeable company-wide initiative. My flexible consulting and contract services are designed to help your team and business objective during times of need.

With over 5 years of experience in program management and 2 years in project management, my expertise and skills can guide your leaders and project teams through ambiguous challenges.

Domain/Industry Knowledge:

  • Medical/Healthcare

  • Retail

  • E-commerce

  • Insurance (health)

  • SaaS (software as a service)Security Software

Areas of Expertise:

  • Customer Success

  • Customer Operations

  • Business Operations

  • Feature/Product Launches

  • Process Improvement

Why Hire Me?
  • Experienced and skilled. Worked with some of the top tech companies in silicon valley and beyond

  • Highly recommended (check out my client testimonials!)

  • Direct contracting with my business reduces agency, payroll, recruitment, and other related fees for you

  • Flexible contract terms to assist your team with small or big projects. 3-12 months contract full-time or part-time

  • Hourly rate or flat monthly fee

  • 100% remote (PST time zone)

  • Continuous education and knowledge of Agile and waterfall project management

  • Experience working cross-functionally with technical and non-technical teams

  • VPN, strong WiFi, and wired internet access

  • Private home office setup with Mac work computer (or your preferred equipment)

  • Secure file sharing and password management

    Let's schedule an intro call today to explore the idea of working together.

headshot of white woman smiling customer success client queen j consulting

Testimonials

"Queen was a true thought partner with me as the Elevate Security customer success team grew. Her expertise in customer success metrics, customer support, and many other topics helped establish the foundations of our Customer Success team. Queen is hardworking, empathetic, and process minded. I would strongly recommend her to companies looking to build out the Customer Success muscle at their company."

Megan Caldwell
VP of Customer Success, Elevate Security