Top 5 Things You Should Look for When Hiring Customer Success Managers

Image by  Katie White  from  Pixabay

Image by Katie White from Pixabay

In this video, I go over each of the top 5 things you should look for when interviewing. I also provide examples and questions to ask.

  1. Communication

    Verbal/Oral

    Written

  2. Business Acumen

    Risk and opportunities

    Do they understand how your company (and their customers') make money and achieve goals?

  3. Organization

    Manage multiple projects simultaneously

  4. Team Player

    Share knowledge

    Do they help their co-workers without being asked?

  5. Empathy

    Desire to help others and solve problems