Having humbled high-achievers on your customer success team is essential to the success of your team and company. I've put together a slide deck of my top 5 things you should look for when hiring.
In this article, I'm sharing my horrible experience as a black female working at an all-white male startup in Silicon Valley. I hope sharing my experience will encourage others to speak up and speak out. I also share advice on what I think will prevent racism and bias in the workplace.
Customer success technology is vital to any startup or company with a customer success organization. Here are 5 customer success management software companies for lean startups.