8 FACTS ABOUT ME

Certified and trained in customer success management

• 4+ years of hands-on experience

• Left-handed

• Sagittarius

• Played the Clarinet

• Basketball sports fan (Go Golden State Warriors!)

• Lover of antique cars

• Sci-fi movie fanatic

customer_success_manager_san_francisco
 
customer_success_manager_san_francisco

WHAT QUALIFIES ME TO SUPPORT YOU?

My journey in customer success consulting began when I emailed the customer support and account manager of a high-ticket software company I was using at the time - and only received a generic and sad templated response a long week later.

In today’s uber-competitive market, that kind of behavior is almost equivalent to a death sentence. A surefire way to lose even your most engaged customers.

That experience was so bad, that I suddenly recognized the challenge a lot of companies face.

So I drafted a slide deck with all the problems & how to fix them, and cold emailed the founder. A week later, I was offered a contract to help turn their business around - which I did.

Since then, I have been helping customer success teams add a hefty chunk to their bottom line.

And now I’d like to do the same for you.

 

WHAT DO I DO EXACTLY?

I make sure you squeeze every last drop of value out of your hard-earned customers - by focusing on their desired outcome leading to retention & success.

I’m not just any run-of-the-mill customer success queen! Instead of ‘putting out fires’ by persuading already frustrated customers to stay a few more months, I proactively design systems that make their entire journey and experience with your company a delight.

In other words, I make sure that your customers become your loyal brand apostles and raving fans!

That way, you'll be able to generate a steady flow of monthly recurring revenue that unlocks new channels of growth, maintains high morale, and keeps investors happy (and if we all know one thing for sure, it's that a happy investor is a good investor, right!?).

The problem though is that most investors are NOT happy. That’s because 8 out of 10 startups never really invest enough in customer retention, but focus almost exclusively on MUCH MORE expensive customer acquisition.

That behavior ups marketing costs, lowers brand loyalty and potentially harms the company's image. And on top of that, you're leaving a ton of money on the table.

Most companies don't see the challenge of customer satisfaction and retention as potential opportunity to set themselves apart. So aside from offering an amazing product, this really is your chance to stand out and leave your competitors behind!

Are you curious about how a potential collaboration could look like?