9 FACTS ABOUT ME
Experienced, Certified and trained in customer success management w/continuous education.
4+ years of hands-on experience
Played the Clarinet
Basketball sports fan (Go Golden State Warriors!)
Lover of antique cars
Sci-fi movie fanatic
And yes, Queen is my real name.
WHAT QUALIFIES ME TO SUPPORT YOU?
My journey in freelance customer success management and consulting began when I emailed the customer support and account manager of a high-ticket software company I was using at the time - and only received a generic and sad templated response a long week later.
In today’s uber-competitive market, that kind of behavior is almost equivalent to a death sentence. A surefire way to lose even your most engaged customers.
That experience was so bad, that I suddenly recognized the challenge a lot of companies face.
So I drafted a slide deck with all the problems & how to fix them, and cold emailed the founder. A week later, I was offered a contract to help turn their business around - which I did.
Since then, I have been helping customer success teams add a hefty chunk to their bottom line and scale their customer success operation.
And now I’d like to do the same for you.