9 FACTS ABOUT ME

  • Experienced, Certified and trained in customer success management w/continuous education.

  • 4+ years of hands-on experience

  • Left-handed

  • Sagittarius

  • Played the Clarinet

  • Basketball sports fan (Go Golden State Warriors!)

  • Lover of antique cars

  • Sci-fi movie fanatic

  • And yes, Queen is my real name.

customer_success_manager_san_francisco
 
customer_success_manager_san_francisco

WHAT QUALIFIES ME TO SUPPORT YOU?

My journey in freelance customer success management and consulting began when I emailed the customer support and account manager of a high-ticket software company I was using at the time - and only received a generic and sad templated response a long week later.

In today’s uber-competitive market, that kind of behavior is almost equivalent to a death sentence. A surefire way to lose even your most engaged customers.

That experience was so bad, that I suddenly recognized the challenge a lot of companies face.

So I drafted a slide deck with all the problems & how to fix them, and cold emailed the founder. A week later, I was offered a contract to help turn their business around - which I did.

Since then, I have been helping customer success teams add a hefty chunk to their bottom line and scale their customer success operation.

And now I’d like to do the same for you.