8 FACTS ABOUT ME

Certified and trained in customer success management

• 4+ years of hands-on experience

• Left-handed

• Sagittarius

• Played the Clarinet

• Basketball sports fan (Go Golden State Warriors!)

• Lover of antique cars

• Sci-fi movie fanatic

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customer_success_manager_san_francisco

WHAT QUALIFIES ME TO SUPPORT YOU?

My journey in customer success consulting began when I emailed the customer support and account manager of a high-ticket software company I was using at the time - and only received a generic and sad templated response a long week later.

In today’s uber-competitive market, that kind of behavior is almost equivalent to a death sentence. A surefire way to lose even your most engaged customers.

That experience was so bad, that I suddenly recognized the challenge a lot of companies face.

So I drafted a slide deck with all the problems & how to fix them, and cold emailed the founder. A week later, I was offered a contract to help turn their business around - which I did.

Since then, I have been helping customer success teams add a hefty chunk to their bottom line.

And now I’d like to do the same for you.

I've got six plus years of experience working across customer success, account management, and consulting.

 

WHAT DO I DO EXACTLY?

I make sure you squeeze every last drop of value out of your hard-earned customers - by focusing on their desired outcome leading to retention & success.

  • Specifically focus on building or optimizing effective customer success programs to increase transparency, customer loyalty, and team productivity.

  • Proactively develop strategic relationships with a portfolio of your customers including enterprise. Monitor account health, use data & insights to create success plans.

Are you curious about how a potential collaboration could look like or how this would work? Get in touch!

 

Customer FEEDBACK