Hi, I'm Queen, and I'm here to help you INCREASE customer retention, revenue & generate LOYAL customers by making their customer journey a world-class experience.


Clients Include


 

Schedule your complimentary 30-minute phone consultation today.

 
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ABOUT ME

Ever met a ‘Customer Success Queen’ before?

I'm here to help you create an outstanding & effective customer success organization so you can increase customer satisfaction, retention and, therefore profitability.

Get to know the person behind the photo. Learn about my story and all the things I can do to help you grow your business.

 
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HERE’S HOW I CAN HELP YOU

Do you have to deal with any of the following problems?

  • You have unidentified issues with your customer retention.

  • You are currently understaffed and don't have a dedicated customer success manager.

  • There's no budget allocated yet to hire a full-time customer success manager, but you nonetheless have customers to take care of.

  • You are an early stage startup and have to build a completely new customer success organization from scratch.

  • You want to optimize your current customer success organization for better performance.

You’ve come to the right place. Read on to learn how I can support you!

 
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WHY WORK WITH ME?

What I will do for you:

Short-term actionable measures...

Representing your company as a dedicated short-term customer success manager (up to 12 months) either remotely or in-house.

...lead to these long-term effects:

Maximizing customer lifetime value.

Reducing churn rate.

 
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Client Success Stories

Find out how I was able to help these companies add to their bottom line, increase customer satisfaction, and implement onboarding systems that dramatically cut churn rate, boost customer lifetime value & create loyal brand apostles for life.