Many senior management customer success leaders struggle with headcount budget constraints, understaffing, or in hyper-growth mode and have way more customers than their team can handle.
Those problems impact business relationships with your customers, resulting in a loss of revenue and potential growth. As a leader, you want to keep your customers and investors happy.
It's stressful and time-consuming trying to find the right resources to help, and staffing and consulting agencies are too expensive.
Hi, my name is Queen Joseph, aka Customer Success Queen. I am an Independent Sr. Customer Success Manager and Consultant. I help business-to-business (B2B) startups and SaaS companies increase customer retention and revenue by ensuring customers achieve their desired outcome and developing customer relationships.
I specialize in helping customers post-sale receive value from your software tool and building robust customer success operations from scratch. I work remotely with your team on a contract basis.
I've worked with over a half a dozen companies in North America and have managed international and enterprise accounts including Netflix, Spotify, and GE Healthcare, to name a few. I maintain an average churn rate of 5%, increased CSAT (customer satisfaction) score from an average 55% to 95% for a startup client, and added a total of $900,000 in additional revenue from expansion and up-sell opportunities to my clients' bottom line.