Many senior management customer success leaders struggle with headcount budget constraints, understaffing, or in hyper-growth mode and have way more customers than their team can handle.

Those problems impact business relationships with your customers, resulting in a loss of revenue and potential growth. As a leader, you want to keep your customers and investors happy. 

It's stressful and time-consuming trying to find the right resources to help, and staffing and consulting agencies are too expensive.

Hi, my name is Queen Joseph, aka Customer Success Queen. I am an Independent Sr. Customer Success Manager and Consultant. I help business-to-business (B2B) startups and SaaS companies increase customer retention and revenue by ensuring customers achieve their desired outcome and developing customer relationships.

I specialize in helping customers post-sale receive value from your software tool and building robust customer success operations from scratch. I work remotely with your team on a contract basis. 

I've worked with over a half a dozen companies in North America and have managed international and enterprise accounts including Netflix, Spotify, and GE Healthcare, to name a few. I maintain an average churn rate of 5%, increased CSAT (customer satisfaction) score from an average 55% to 95% for a startup client, and added a total of $900,000 in additional revenue from expansion and up-sell opportunities to my clients' bottom line.

SOME OF MY CLIENTS


 

Schedule your FREE 30-minute consultation today.

 

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ABOUT ME

Ever met a ‘Customer Success Queen’ before?

I'm here to help you create an outstanding & effective customer success organization so you can increase customer satisfaction, retention and, therefore profitability.

Get to know the person behind the photo. Learn about my story and all the things I can do to help your customer success team.


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WHY WORK WITH ME?

Over four plus years of helping companies add millions in revenue from account growth, expansion & effective customer success programs.

Multiple service package options to suit your business needs and goals. No more dealing with third party recruiting agencies.

Highly recommended. Check out my reviews and feedback from clients and customers!


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Client Success Stories

Find out how I was able to help these companies add to their bottom line, increase customer satisfaction, and implement onboarding systems that dramatically cut churn rate, boost customer lifetime value & create loyal brand apostles for life.


Coffee corner blog

Welcome to my Coffee Corner Blog!

Get your dose of tips, advice, and aha! moments right here. I write about startups, customer success, customer service, life and leadership.